Shipping & Returns
Shipping
We offer worldwide shipping!
Processing time: Orders are usually shipped within one business day with the exception of on-demand/made-to-order items, gis/kimonos and belts, custom orders and academy webstore items. Please allow up to four weeks for production time for on-demand/made-to-order items, gis/kimonos and belts, custom orders and academy webstore items as stated on the product page. If your order contains a combination of in-stock items and made-to-order items, your order will not be shipped out until all of the items in your order are ready to ship.
Transit time: The estimated transit time will vary based on the shipping service selected at checkout as well as your location. Domestic orders are usually delivered within 2-5 business days after the ship date.
Tracking: All orders will include a tracking number. You should receive a shipment confirmation email with the tracking information once your order has been shipped. Please check your spam/junk folder because sometimes the shipment confirmation emails can end up there. Tracking and delivery confirmation may not be available for certain countries outside the United States.
International orders: If applicable, taxes/duties will be collected at checkout. We are not responsible for carrier delays, customs delays or for customs fees/duties that some countries may require.
We are not responsible for lost, stolen or undelivered packages. Please contact the shipping courier or local post office regarding these types of issues.
We are not responsible for packages that are undeliverable due to an incorrect address or invalid address format. If your shipment is returned due to an invalid/incorrect shipping address, you may need to pay an additional shipping fee. Please double check your shipping address before placing an order. Contact us right away if you need to change your shipping address after an order is placed.
Returns
To be eligible for a return, you must request a return within 30 days after the date the order was placed. If approved, the item(s) must be sent back within one week from the date of approval. We cannot accept late returns. The item(s) must be unused, unwashed, free of any odors, pet hair or deodorant stains, and in the same condition that you received it in. The item(s) must also be in the original clear plastic packaging (if applicable). Any items that do not meet the criteria will be denied and sent back to the customer. Custom, wholesale and academy webstore purchases are final and cannot be returned. You will be responsible for paying the shipping fee for returning your item, unless it was due to a mistake on our part. You should consider using a trackable shipping service or purchasing shipping insurance, otherwise we cannot be held responsible if we do not receive your returned item if tracking is not available. You may use the original packaging that the item was shipped in (make sure to remove or cover up the original label) or you may use another package of your choice. To request a return, please visit our Returns Center.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will be applied to your original method of payment. You may also choose to receive store credit for your returned item. Any item returned after 30 days or any item that is not in its original condition, is damaged or missing parts for reasons not due to our error may be rejected for a refund. There are certain situations where only partial refunds or store credit is granted. Shipping costs are non-refundable.
A restocking fee of 10% will be deducted from the refund amount for all returned gis/kimonos & belts if refund to original payment method is selected.